Here is a list of frequently asked questions.
How long is the rental period?
Saturday reservations commence between 11am-11pm and includes a 2 hour rehearsal before your event, typically the day before.
Other day's reservations have different hours of operation. Please inquire if looking for days other than Saturday.
Do you set up and tear down?
Heartland does set up and tear down of all items provided. Decorating, linens, floral and other details are not done by Heartland Ranch.
What are your business hours?
We schedule tours by appointment throught the year. Please call us to schedule your venue tour.
Do you provide linens?
Heartland does not provide linens, however, we send our clients to Rustic Receptions for all event rental needs. Be sure to use promo code HEARTLAND for free delivery.
How do I reserve my date?
Contact us through email at email@example.com with your requested date.
1/4 of your rental fee will hold your date and the remainder will be due 90 days before your event. You may make 2 payments, or send payments throughout the year. We accept cash, check or money order.
What is your cancellation policy?
Cancellation of your contract will result in the initial installment withheld (1/4 of your rental fee). Cancellation withing 90 days of your event will result in forfeiture of 100% of payments made.
Please give as much time as possible to inform us in writing.
What is your liquor policy?
Your event must have a banquet license and the day of event insurance that includes alcohol. These licences have their own rules, however, we do not have restrictions on the types of liquor allowed.
Last call for alcohol is 9pm.
Are we required to get "day of event insurance"?
Yes, Day of event insurance is required for any and all events at Heartland Ranch and Heartland Ranch Venue LLC is to be listed as additionally insured. There are several different avenues to aquiring insurance and we will be happy to share what has worked for our other brides.
What happens if something gets broken?
It happens. However, the $300 security deposit is used to cover any incidentals. This is an additional deposit due at 90 days before your event and is refundable, minus any broken items or additional fees.